RICHARD D. COHEN, JR.
7253 Stanford · St. Louis, MO 63130 ·
Tel: 314.725.3453 · Email: rickcohen2@aol.com
Focused and flexible
professional with extensive credentials and experience in information systems
management, user support, programming, technical writing, documentation,
business applications, and operations.
Capable of objective analysis and skilled at making quick decisions
based on experience and judgment.
Excellent work ethic with an aptitude for assessing corporate needs and
delivering solutions that meet business objectives. Qualifications include:
·
Expert organizational
skills that include ability to successfully optimize performance.
·
Capable of working in
fast-paced, stress-filled environments while meeting strict timelines.
·
Proven problem-solving
skills that result in fewer project completion delays.
·
Experienced in managing
full-cycle projects including analysis, design and development, integration,
programming, testing and documentation, installation, user training, and Help
Desk services.
·
Technology Planning
·
Application and Data
Integration
·
Systems Analysis and
Management
·
Full-Cycle Project
Management
·
Technical Writing and
Documentation
·
System Upgrades
SELECTED ACHIEVEMENTS:
Ø
Provided 24/7 support of
critical computer-driven systems for live radio broadcasts at six local
stations, in a mixed OS environment.
Ø
Instituted a new
information systems department to support a 7-site occupational health
provider, resulting in streamlined procedures, better user support, and
increased system productivity and reporting.
Ø
Prepared all systems for
Y2K compatibility in less than 3 months, resulting in successful transition for
over 125 users.
INFORMATION TECHNOLOGIES MANAGER 2001 – 2005
·
Supported over 200
employees at 6 local radio stations including production facilities, marketing
department, business offices, and engineering personnel.
·
Organized and maintained
Active Directory, including writing a system-wide logon script.
·
Implemented automated
antivirus protection and system backups.
·
Developed and instituted
an in-house Intranet site that centralized on-line directories, schedules,
forms, and engineering documentation.
·
Composed a wide range of
solutions documentation, including a trouble/solution database, systems
inventory, wiring diagrams, standardized software installation procedures, and
hardware/LAN configurations.
OWNER / CONSULTANT 2000 – 2001
·
Provided computer
systems consulting and support services, including design, configuration,
upgrades, installation, and user training for PCs and PC networks.
·
Designed and coded
business web sites.
INFORMATION SYSTEMS MANAGER 1999 – 2000
·
Designed and implemented
Y2K upgrades and contingency plans for all systems supporting 125 users.
·
Performed asset
allocation surveys on existing equipment, instituted system-wide standards,
recommended necessary hardware and software upgrades, and reconfigured
workstations.
·
Reorganized the
information systems facilities by implemented media libraries and repair parts
inventories, and consolidating record keeping processes.
·
Maintained all Citrix,
Windows, FAXRight, and SQL servers.
·
Provided Level 1 and
Level 2 Help Desk support to all users.
INFORMATION SYSTEMS MANAGER 1998 – 1999
·
Managed the technical
support of 7 occupational health sites and over 100 users.
·
Organized a new
Information Systems department, including file and printer services, backup and
recovery procedures, email accounts, and software licensing.
·
Performed asset
allocation surveys on existing equipment, instituted system-wide standards,
recommended necessary hardware and software upgrades, and replaced existing
terminals with PCs using terminal emulation for existing legacy/UNIX
applications.
·
Composed technical
manuals for all systems procedures.
·
Redesigned report
formats and directed programming staff.
Mylee Technical Services, St. Louis MO
·
Managed sales and
technical departments of a computer maintenance and repair company with 15
employees.
·
Directed service call
scheduling and tracked progress through resolution of the call.
·
Provided technician
support of DOS, Windows, LANtastic, Novell, Ethernet, data communications,
network hardware, wiring, parts and product sources, and customer service.
·
Generated leads,
provided price quotes, and approved all orders.
·
Supervised in-house PC
configuration, installation, upgrades, maintenance, and repairs.
·
Selected, installed, and
maintained all in-house application software.
·
Oversaw all day-to-day
business operations, including budgeting, analyzing cash flow, hiring,
advertising, and training.
Mylee Systems Company, St. Louis MO
·
Led the application
design, programming, and documentation for the modules Inventory Management,
Inventory Control, Purchasing, EDI, Sales Analysis, Special Labeling, JCL, and
Custom Reports.
·
Provided classroom
training and customer support for these applications.
OWNER
/ CONSULTANT, Monat, Ltd. (1988 – 1992)
PROGRAMMER
/ SUPPORT SPECIALIST, Mylee Systems Company (1986 – 1988)
DEVICE
DESIGNER AND INTEGRATOR, Biodan Medical Systems (1984 – 1986)
CORPORATE
DATA PROCESSING MANAGER, Glasco Electric Company (1973 – 1984)
¨
Active Directory
¨
Avaya v-Mail
¨
Calendar Creator
¨
Citrix
¨
COBOL
¨
Dell/Compaq/HP Servers
¨
DOS
¨
Ethernet
¨
Explorer
¨
Help Desk Support
¨
HTML
¨
JCL
¨
KIXtart
¨
LANtastic
¨
MS Exchange
¨
MS Office Suite
¨
MS Outlook/Express
¨
Netscape
¨
NovaNet
¨
Novell
¨
pcAnywhere
¨
Peer-To-Peer
¨
Photoshop
¨
RAS
¨
TCP/IP
¨
TrackIt!
¨
UNIX
¨
Visio
¨
VNC
¨
VPN
¨
Windows
3.x/95/98/2000/XP
¨
Windows NT/XP Servers
¨
Workstation Management
University
of Missouri, St. Louis MO
Liberal
Arts Course Study
TECHNICAL
AND MANAGERIAL COURSES INCLUDE:
·
A+
·
Access
·
Conflict Resolution
·
Excel
·
ISDN
·
LAN/WAN Design
·
MCSE Self-Study Course
·
NT Servers
·
Team Building