RICHARD D. COHEN, JR.

7253 Stanford St. Louis, MO 63130 Tel: 314.725.3453 Email: rickcohen2@aol.com

 

SENIOR IT MANAGER

 

Focused and flexible professional with extensive credentials and experience in information systems management, user support, programming, technical writing, documentation, business applications, and operations. Capable of objective analysis and skilled at making quick decisions based on experience and judgment. Excellent work ethic with an aptitude for assessing corporate needs and delivering solutions that meet business objectives. Qualifications include:

 

          Expert organizational skills that include ability to successfully optimize performance.

          Capable of working in fast-paced, stress-filled environments while meeting strict timelines.

          Proven problem-solving skills that result in fewer project completion delays.

          Experienced in managing full-cycle projects including analysis, design and development, integration, programming, testing and documentation, installation, user training, and Help Desk services.

 

KEY COMPETENCIES

 


          Technology Planning

          Application and Data Integration

          Systems Analysis and Management

          Full-Cycle Project Management

          Technical Writing and Documentation

          System Upgrades


 

SELECTED ACHIEVEMENTS:

       Provided 24/7 support of critical computer-driven systems for live radio broadcasts at six local stations, in a mixed OS environment.

       Instituted a new information systems department to support a 7-site occupational health provider, resulting in streamlined procedures, better user support, and increased system productivity and reporting.

       Prepared all systems for Y2K compatibility in less than 3 months, resulting in successful transition for over 125 users.

 

PROFESSIONAL EXPERIENCE

 

INFORMATION TECHNOLOGIES MANAGER 2001 2005

Clear Channel Radio, St. Louis MO

          Supported over 200 employees at 6 local radio stations including production facilities, marketing department, business offices, and engineering personnel.

          Organized and maintained Active Directory, including writing a system-wide logon script.

          Implemented automated antivirus protection and system backups.

          Developed and instituted an in-house Intranet site that centralized on-line directories, schedules, forms, and engineering documentation.

          Composed a wide range of solutions documentation, including a trouble/solution database, systems inventory, wiring diagrams, standardized software installation procedures, and hardware/LAN configurations.

 

OWNER / CONSULTANT 2000 2001

Monat, Ltd., St. Louis MO

          Provided computer systems consulting and support services, including design, configuration, upgrades, installation, and user training for PCs and PC networks.

          Designed and coded business web sites.

 

INFORMATION SYSTEMS MANAGER 1999 2000

Sandberg, Phoenix & Von Gontard, PC, St. Louis MO

          Designed and implemented Y2K upgrades and contingency plans for all systems supporting 125 users.

          Performed asset allocation surveys on existing equipment, instituted system-wide standards, recommended necessary hardware and software upgrades, and reconfigured workstations.

          Reorganized the information systems facilities by implemented media libraries and repair parts inventories, and consolidating record keeping processes.

          Maintained all Citrix, Windows, FAXRight, and SQL servers.

          Provided Level 1 and Level 2 Help Desk support to all users.

 

RICHARD D. COHEN, JR. PAGE 2

 

INFORMATION SYSTEMS MANAGER 1998 1999

SLU Hospital Healthline/Tenet, St. Louis MO

          Managed the technical support of 7 occupational health sites and over 100 users.

          Organized a new Information Systems department, including file and printer services, backup and recovery procedures, email accounts, and software licensing.

          Performed asset allocation surveys on existing equipment, instituted system-wide standards, recommended necessary hardware and software upgrades, and replaced existing terminals with PCs using terminal emulation for existing legacy/UNIX applications.

          Composed technical manuals for all systems procedures.

          Redesigned report formats and directed programming staff.

 

GENERAL MANAGER 1995 1998

Mylee Technical Services, St. Louis MO

          Managed sales and technical departments of a computer maintenance and repair company with 15 employees.

          Directed service call scheduling and tracked progress through resolution of the call.

          Provided technician support of DOS, Windows, LANtastic, Novell, Ethernet, data communications, network hardware, wiring, parts and product sources, and customer service.

          Generated leads, provided price quotes, and approved all orders.

          Supervised in-house PC configuration, installation, upgrades, maintenance, and repairs.

          Selected, installed, and maintained all in-house application software.

          Oversaw all day-to-day business operations, including budgeting, analyzing cash flow, hiring, advertising, and training.

 

SENIOR SUPPORT ANALYST / APPLICATION DESIGNER 1992 1995

Mylee Systems Company, St. Louis MO

          Led the application design, programming, and documentation for the modules Inventory Management, Inventory Control, Purchasing, EDI, Sales Analysis, Special Labeling, JCL, and Custom Reports.

          Provided classroom training and customer support for these applications.

 

ADDITIONAL EXPERIENCE

 

OWNER / CONSULTANT, Monat, Ltd. (1988 1992)

PROGRAMMER / SUPPORT SPECIALIST, Mylee Systems Company (1986 1988)

DEVICE DESIGNER AND INTEGRATOR, Biodan Medical Systems (1984 1986)

CORPORATE DATA PROCESSING MANAGER, Glasco Electric Company (1973 1984)

 

TECHNICAL SKILLS

 


          Active Directory

          Avaya v-Mail

          Calendar Creator

          Citrix

          COBOL

          Dell/Compaq/HP Servers

          DOS

          Ethernet

          Explorer

          Help Desk Support

          HTML

          JCL

          KIXtart

          LANtastic

          MS Exchange

          MS Office Suite

          MS Outlook/Express

          Netscape

          NovaNet

          Novell

          pcAnywhere

          Peer-To-Peer

          Photoshop

          RAS

          TCP/IP

          TrackIt!

          UNIX

          Visio

          VNC

          VPN

          Windows 3.x/95/98/2000/XP

          Windows NT/XP Servers

          Workstation Management


EDUCATION

 

University of Missouri, St. Louis MO

Liberal Arts Course Study

 

TECHNICAL AND MANAGERIAL COURSES INCLUDE:


          A+

          Access

          Conflict Resolution

          Excel

          ISDN

          LAN/WAN Design

          MCSE Self-Study Course

          NT Servers

          Team Building